|
| A. |
Fidelity.com uses popup windows to display stock quotes, help text, and other important information. It does not use popup windows for advertisements and has no plans to start. Popup blocking software may interfere with your normal use of Fidelity.com, and it's recommended that you configure popup blocking software to exclude Fidelity.com. Instructions for doing this can be found in your popup blocking software documentation. |
|
| Top |
|
|
| A. |
Your browser's cache is a temporary storage location on your hard drive where recently-visited Web pages are stored to save time and allow pages to load faster when you are surfing the Web. Occasionally, some saved information can become corrupted and cause browsing problems. Clearing the cache replaces the corrupt information by reloading pages directly from the server. |
|
|
To clear the cache: |
|
|
| • |
|
If you're using Netscape® |
|
|
|
| 1. |
|
On the menu bar, select Edit > Preferences > Advanced > Cache |
| 2. |
|
Click Clear memory cache and Clear disk cache. |
|
|
| • |
|
If you're using Microsoft® Internet Explorer |
|
|
|
| 1. |
|
On the tool bar, select Tools > Options |
| 2. |
|
In the Temporary Internet Files section click Delete Files. |
|
|
|
| Top |
|
|
| A. |
If a page does not load completely, click the Refresh/Reload button on your browser. If this fails you may need to clear the cache on your computer. |
|
| Top |
|
|
| A. |
This message is often caused by corrupt files within your browser's cache. You must clear your browser's cache. |
|
| Top |
|
|
|
| 1. |
|
On the Internet Explorer toolbar, select Tools > Internet Options. |
| 2. |
|
Select the Content tab. |
| 3. |
|
Click AutoComplete. |
| 4. |
|
Uncheck User Names and Passwords. |
| 5. |
|
Click Clear Passwords. |
| 6. |
|
Click OK. |
|
|
|
When you disable this feature, it will affect all Internet sites, including Fidelity.com. |
|
| Top |
|
|
| A. |
Sometimes a browser does not receive all the data transferred from the server. This could cause empty spaces where the images should be. To solve the problem, try any of the following: |
|
|
| • |
|
Click the Reload/Refresh button at the top of the browser. This will cause the information to be transferred to the browser again. |
|
| • |
|
Try clearing the browser's cache. |
|
| • |
|
If the links to the images are no longer active, you will not be able to download them. If the images do not appear after trying the solutions above, contact us. |
|
|
| Top |
|
|
|
If you cannot view your statements online, try clearing your browser's cache or viewing the statement in the alternate format (HTML or PDF). |
|
|
If you are not seeing statements online under your Social Security number (SSN): |
|
|
| • |
|
Your SSN may not be listed as having an owner relationship on the account; only owners of an account can view statements online. |
|
|
|
Your statements may not yet be available online. |
|
| Top |
|
